3 Tips to Communicate with Your Tenant Like a Professional Phoenix Property Manager

Oct 18, 2016 | Experts Column

Any time you attempt to communicate with your tenants, it’s a good idea to use agency to your advantage. Agency is when you have someone else, usually a professional, speaking for you. When you need an attorney, you hire that professional for experience, knowledge, and the fact that the attorney is a dispassionate third party who is not personally involved in your conflict. Having a professional property manager allows you to use their agency to communicate with your tenant so you aren’t personally involved. If you’re a rental owner managing your own property, we have some tips.

The Golden Rule: Always Be Kind

Not all tenants are kind people, but it’s important for you to always be kind. Sometimes, tenants will be demanding and they’ll feel like threatening you will get them more of what they want. It’s better to be kind instead of right.

Refer to the Highest Authority

If a conflict arises and you find you must take a legal position, you need to refer to the highest authority. In this case, the highest authority in your relationship with your tenant is your lease and the landlord tenant laws. Most property owners do not understand the Arizona Residential Landlord Tenant Act (ARLTA). You might need some help in that regard when you’re dealing with questions of legality. Get to know that law so you can quote your lease and ARLTA whenever possible. This keeps you from saying you can’t do something or you don’t want to do something. Your policy doesn’t matter when there are written agreements in place.

Be Attentive to Repairs

If a resident has asked for a repair and you’re willing to do it, or required to do it because it involves safety and habitability, complete that repair as quickly, efficiently and professionally as possible. When it’s time to renew the lease, studies have shown that this is the greatest factor tenants consider when deciding whether or not to stay in their rental property. If their job changes or other things happen, the vacancy will be out of your control. But it helps to take care of tenants and maintenance issues. You’ll have a better experience as your rental owner and your bottom line will be better for it.

If you have any questions about tenant communication, please contact us at McMath Realty Property Management, and we’d be glad to tell you more.