When The Tenant Calls ...
1. We see if we can help the tenant take care of the problem. Often it is just a matter of pressing a reset button or something else that is simple. If we can walk the tenant through this, we can save you money in maintenance costs.
2. Discern if the charge should be to the tenant. Any item broken by and damaged by a tenant is a tenant charge. For instance, if a toilet is plugged and we discover an item the tenant has dropped in it, then it becomes a tenant charge.
3. We must discern if this is a health and safety issue. If this is an issue that effects the health and safety of the resident in the home, then by law we must address it immediately. Likewise, if the problem is going to create further damage to the structure, we will use our best judgment and act quickly. If condition exists that is in violation of the Arizona Landlord / Tenant Act, we must also correct the problem as quickly as possible.
4. We will attempt to communicate with the owner ASAP regarding the repair and cost. If you have a fax or email, we will send you a note with a work order. We ask our owners for an "authorization amount" under which we can independently proceed with repairs. If the work needed exceeds that amount, we will need the owner's approval and direction before we proceed. See the page "Communication Is Key."
5. Have the right person do the work. We have people that we have worked with for many years that we know and trust. They will do the job right the first time or will go back at no charge to you.
6. Follow up to make sure the repair was done right. Sometimes a simple call to the tenant can assure us the job was done right. Often a follow-up inspection is required.
Periodic Inspections Are Important To Assess The Overall Condition Of The Property. To Visit The Page On Periodic Inspections Click On This Sentence.