We also work as a property maintenance company on YOUR behalf

Discern if the charge should be assessed to the tenant.

Any item broken by and damaged by a tenant is a tenant charge. For instance, if a toilet is plugged and we discover an item the tenant has dropped something in it, then we will charge the tenant

We must discern if this is a health and safety issue.

If this is an issue that effects the health and safety of the resident in the home, then by law we must address it immediately. Likewise, if the problem is going to create further damage to the structure, we will use our best judgment and act quickly. If condition exists that is in violation of the Arizona Landlord / Tenant Act, we must also correct the problem as quickly as possible.

We will attempt to communicate with the owner ASAP regarding the repair and cost.

If you have a fax or email, we will send you a note with a work order. We ask our owners for an “authorization amount” under which we can independently proceed with repairs. If the work needed exceeds that amount, we will need the owner’s approval and direction before we proceed. See the page “Communication Is Key.”

Have the right person do the work.

We have a a full-time property maintenance team who have worked with us for many years that we know and trust. They are knowledgeable and experienced in rental home maintenance and issues. Do the job right the first time. Plus, having our own on-site maintenance team saves our client significantly on repair costs.

Follow up to make sure the repair was done right.

Sometimes a simple call to the tenant can assure us the job was done right. Often a follow-up inspection is required.

Periodic Inspections Are Important To Assess The Overall Condition Of The Property.

To Visit The Page On Periodic Inspections (Click Here).